ziatohelPrivacy Policy

This page describes what we collect when you use ziatohel and how we keep that data protected. We at ziatohel take your privacy seriously and handle your personal information according to strict security and compliance standards. Whether you access our platform via our Android APK, iOS browser, or desktop site, your data remains encrypted and confidential.

We collect information necessary to operate our ziatohel services—your identity, contact details, payment methods, and gameplay history. We use this data to verify your account, process deposits and withdrawals, detect fraud, and comply with anti-money-laundering regulations. We do not sell your personal information to marketers or third parties for profit. We only share data with trusted payment processors, banking partners, and legal authorities when required by law.

Our privacy policy applies to all ziatohel users regardless of location, though we recognize that regulations vary by jurisdiction. If you have questions about how we handle your data, contact our support team, and we will clarify our practices.

What data we collect on our ziatohel platform

When you create a ziatohel account, we collect your legal name, date of birth, national ID number, residential address, phone number, and email address. This information is mandatory for account verification and compliance with anti-fraud standards. We also collect your IP address and device type when you log in, which helps us detect unauthorized access and protect your account security.

We collect financial data when you use our ziatohel platform—specifically, your deposit and withdrawal amounts, payment method details (e.g., your registered DANA, e-wallet, mobile banking, local payment, online payment account, or your bank account with e-wallet, mobile banking, local payment, or online payment), and transaction timestamps. We do not store full credit-card numbers or payment credentials directly; instead, we store encrypted tokens issued by our payment processors. We also log your gameplay activity—all bets placed, game results, balance changes, and bonus claims—to maintain an auditable account history.

How we use your data on our ziatohel platform

We use your data for four primary purposes. First, we verify your identity to ensure you are of legal age and that your account details are genuine (Know Your Customer, or KYC). Second, we process your deposits and withdrawals by sharing necessary information with our payment partners. Third, we detect and prevent fraud by analyzing transaction patterns, IP addresses, and device fingerprints. Fourth, we comply with legal and regulatory requirements by maintaining records and reporting suspicious activity to authorities when required by law.

We also use your data to communicate with you—sending account notifications (login alerts, balance changes, withdrawal confirmations) via email or SMS. We may send promotional messages if you opt in, but you can disable these at any time in your ziatohel account settings. We never send unsolicited marketing to users who have not consented. Our ziatohel platform uses your gameplay history to identify patterns that may indicate problem usage; if we detect unusual activity, we may reach out to offer support.

Identity verification

We collect and verify your legal name, ID, and address to comply with KYC standards and detect fraud on our ziatohel platform.

Payment processing

We store encrypted payment tokens (not full card numbers) and share necessary details with payment processors to settle deposits and withdrawals.

Gameplay audit

We log all bets, results, and balance changes so you can review your complete ziatohel account history anytime.

How we secure your data on our ziatohel platform

Our ziatohel platform encrypts all data in transit (between your device and our servers) using industry-standard TLS/SSL protocols. Data at rest is encrypted and stored in secure, access-controlled servers. We limit employee access to personal data on a need-to-know basis and require staff to sign confidentiality agreements. We audit our security practices regularly and respond promptly to any suspected breach. If we detect unauthorized access to your ziatohel account, we will notify you immediately and help you secure your account.

We recommend enabling two-factor authentication (2FA) on your ziatohel account for additional security. 2FA requires a one-time code sent to your phone each time you log in from a new device, preventing unauthorized access even if someone obtains your password. We also encourage you to use a strong, unique password and to log out when using shared devices. If you suspect unauthorized activity, reset your password immediately and contact our ziatohel support team.

How we share your data with third parties on our ziatohel platform

We share personal information only when necessary to operate our ziatohel services. We work with payment processors (such as e-wallet providers and banks) to process your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions. These partners are contractually bound to protect your data. We also share data with legal and compliance authorities if required by law (e.g., anti-money-laundering investigations, fraud reports, court orders). We do not sell user data to marketers, advertisers, or third-party companies.

Our ziatohel servers may sit outside your jurisdiction—for example, servers may be located in different countries. By using our platform, you consent to your data being processed in these locations according to our security standards. We also use third-party analytics tools to understand how users interact with our ziatohel app and website; these tools are configured to anonymize data wherever possible.

How long we retain your data on our ziatohel platform

We retain your ziatohel account data for as long as your account is active. If you close your account, we retain transaction records and identity verification data for a minimum of five years to comply with anti-money-laundering and tax regulations. We delete or anonymize personal data that is no longer necessary for our services, unless legal requirements compel us to retain it longer. You can request a copy of your data or request deletion (subject to legal retention obligations) by contacting our ziatohel support team.

Our use of cookies and tracking on our ziatohel platform

Our ziatohel platform uses cookies (small files stored on your device) to maintain your login session, remember your preferences, and analyze platform usage. Essential cookies are necessary for our ziatohel site to function; you cannot disable these without losing access. Analytical cookies help us understand which features users on ziatohel access most and where improvements are needed. You can control cookie settings in your browser; however, disabling cookies may limit our ziatohel functionality.

We also use device fingerprinting on our ziatohel platform to detect fraud and prevent unauthorized account access. A device fingerprint is a unique identifier based on your device characteristics (browser, operating system, screen size); it is not personally identifiable and does not track your browsing outside our platform.

Our ziatohel policy on children and account eligibility

Our ziatohel platform is not available to minors. By creating a ziatohel account, you confirm that you are of legal age in your jurisdiction (typically 18 or older) and that you are authorized to use our services. We do not knowingly collect or process data from individuals under the legal age. If we discover that a user is underage, we will close the account and forfeit any balance. If you believe a child has accessed our ziatohel platform, report it to our support team immediately.

Jurisdiction and how to contact us about privacy on our ziatohel platform

Our ziatohel services are available only where local law permits. If you access our platform from Jakarta, Surabaya, Bandung, Medan, or other regions, you are responsible for verifying that your use complies with local regulations. We do not offer our services in jurisdictions where online gaming is prohibited. Our privacy policy is governed by the laws of the jurisdiction in which we operate, though we apply consistent data-protection practices to all users.

If you have questions about our privacy practices or wish to exercise your data rights, contact our ziatohel support team via your mobile app, website, or our FAQ page. You can also reach us through our About us section for contact details. We aim to respond to privacy inquiries within five business days. For detailed information about our terms of service, visit our Terms & Conditions page.